What Information We Hold and Why
When you open an account with us, we collect your name, email address, mobile number, and the payment method details you use — whether that is DANA, OVO, GoPay or QRIS. We also log device identifiers and session activity so we can detect unauthorised access and
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keep your account secure. Transaction records are retained for a minimum of five years in line with financial record-keeping obligations; other personal data is held only as long as your account remains active. If you close your account, we begin a 90-day data-purge process for non-financial
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records. Access to your stored data depends on local law, and we apply the strictest interpretation where conflicting rules exist. You can request a copy of all data we hold by contacting our privacy team directly.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.